Services – One Solution Consultancy

Our Services

We offer a wide range of services for your IT needs.

One Solution Consultancy Services provides the following roles for IT/TELECOM/Banking/Utility companies for Canada and the US…

Oversee and co-ordinate office administrative procedures and review, evaluate and implement new procedures
Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed

Develop Web site architecture and determine hardware and software requirements
Source, select and organize information for inclusion and design the appearance, layout and flow of the Web site
Create and optimize content for the Web site using a variety of graphics, database, animation and other software
Plan, design, write, modify, integrate and test Web-site related code

Software engineers and designers perform some or all of the following duties:
Collect and document users’ requirements and develop logical and physical specifications
Research, evaluate and synthesize technical information to design, develop and test computer-based systems
Develop data, process and network models to optimize architecture and to evaluate the performance and reliability of designs
Plan, design and co-ordinate the development, installation, integration and operation of computer-based systems

Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
Evaluate and install computer hardware, networking software, operating system software and software applications
Install, maintain, troubleshoot and upgrade Web-server hardware and software
Implement network traffic and security monitoring software, and optimize server performance

Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers
Establish work schedules and procedures and co-ordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports

Develop and document software testing plans
Install software and hardware and configure operating system software in preparation for testing
Execute, analyze and document results of software application tests and information and telecommunication systems tests
Develop and implement software and information system testing policies, procedures and scripts

Contact centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
Customer service representatives in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software